Robotic Parking System’s HMI (Human Machine Interface) is one of the most sophisticated diagnostics systems in the industry. Its patented high level warning systems provide alerts well in advance of any potential problems to ensure maximum uptime. You can read more about this diagnostic system in “Manufacturing and Installing a Robotic Parking System – Part 16 – Computer Hardware and Software.”
COMPREHENSIVE MAINTENANCE AND 24 / 7 HOTLINE
Using local and remote access as well as the built-in diagnostic tools, the Robotic Parking System can be easily monitored and maintained from anywhere in the world. Most alert and warnings can be cleared in minutes.
On site diagnostics, preventative maintenance and service are all performed using only factory trained technicians.
For added coverage, Robotic Parking Systems, Inc. installs a hotline to our headquarters and GE for remote access 24 hours / 7 days with an average 20 minute response time. The Robotic Parking System can be viewed and diagnosed in real time, and our engineers can access the system remotely to trouble shoot the system in the rare case of emergency.
These factors ensure one of the highest standards of operations in automated parking garages worldwide.
FLEXIBLE OPERATION PROGRAMS
According to national and international standards and guidelines, a public automated parking facility needs to be manned during the hours of operation by a factory trained technician. Such an operator can also cover the service and maintenance functions.
Robotic Parking Systems, Inc. offers several operations and maintenance options to accommodate the individual needs of the owners.
For owners who want to use their own staff for operations and weekly maintenance functions, Robotic Parking Systems provides two sets of complete operation and maintenance manuals and will provide on- site training for these personnel.
The owner may elect to have Robotic Parking Systems provide operation services. These services are performed by Robotic Service and Operations LLC, a wholly owned subsidiary of Robotic Parking Systems Inc.
Robotic Service and Operations can also propose a full management contract for the automated parking facility.
COMMITMENT TO SERVICE
These comprehensive service and maintenance programs are indicative of Robotic Parking Systems’ commitment to a high level of reliability and the smooth operation of any of its installed systems.
A recent report from an audit performed by independent technology experts on the Robotic Parking Systems technology concludes:
- Operational safety two fold on each logical level: software and hardware
- Full redundancy by at least two identical machines per geographical area
- Hot swappable PC system supported by UPS and generator
- Several manual operation stations available for different machines
- Flexible definition of Entry / Exit Terminals indicated by traffic light on the fly
- Service plan based on threshold values for each component
- System is very solidly designed with lots of redundancy
- Highly redundant, cleverly designed system with good traceability
- Best practice compliance
- Mature, extensible system: over 15 years of experience with system design, installation & operations
Thank you for following us through this multi-part series exploring the process of manufacturing and installing a Robotic Parking Systems. We trust we’ve given you a better understanding of automated parking facilities.
We’d like to hear your opinion or you can leave us a comment if you have questions or want more information.